Gamers are different. We know most of you don’t want to send your machine for depot repair: what you really want are replacement parts, overnighted to you, today. Yet some of our customers don’t do the “hands on” thing; they are more comfortable with the formal RMA process. We have people on the phone, standing by, and a RMA department with plenty of spares to take care of you the way you want to be taken care of. You can call our approach Cooperative Support; we will work with you to support you in the way you feel is best.